Returns Policy
At ksubi we take great pride in the quality of our products and the customer service we provide. If you are dissatisfied with your purchase or you would like a refund on a faulty item(s) please see the information below.
Exchanges
We are happy to offer our customers an exchange on a product if the item(s) are:
- In original purchase condition.
- All tags, stickers are intact.
- The items has not been worn or washed.
- The exchanged items are accompanied by original purchase receipt.
Please make your purchase carefully as we do not offer a refund on an incorrect choice. Exchanges are made at the original sale price.
All exchanges must be posted back within 14 days of original delivery date.
Domestic returns
Full priced purchases
If you wish to return a full priced product for an exchange or store credit please click here and complete the return request form. Our customer service team will then assess your return request and if approved will confirm your return request.
For full priced returns we will organise a courier to collect your order, please include your original receipt as well as your order number.
Please make your selection carefully as we do not offer refunds. Exchanges are subject to availability and we will not be held liable if your desired exchange is unavailable.
*If your return shows visible signs of wear or if the product is not in original condition with all tags, labels and stickers intact we will not process the return.
Sale purchases
Sale purchases may be exchanged for another size or item of the same or greater value at the customers cost. No exchange for store credit will be issued on any SALE items. If you wish to exchange a SALE item please click here and complete the returns request form. Our customer service team will then confirm your exchange. Please include your original receipt and order number with your return.
The customer is responsible for the cost of shipping the requested exchange back to them. The shipping cost is $10AUD for all SALE items that request an exchange.
Sale returns must be posted via registered post to:
Ksubi Online Returns,
14 Mentmore Ave,
Rosebery, NSW, Australia, 2018
Exchanges are subject to availability and we will not be held liable if your desired exchange is unavailable.
*If your return shows visible signs of wear or if the product is not in original condition with all tags, labels and stickers intact we will not process the return.
Faulty returns
If you wish to return a faulty item please click here and complete the return request form. Our customer service team will then confirm your exchange. Please include your original receipt and order number with your return
For faulty returns we will organise a courier to collect your order, please include your original receipt as well as your order number.
Once we receive your return our customer service team will then assess the faulty item. If deemed faulty we can offer an exchange, store credit or refund.
International returns
If you wish to return a full priced product for an exchange or store credit please click here and complete the return request form. Our customer service team will then confirm your exchange. Please include your original receipt and order number with your return.
International returns must be sent via registered post to:
Ksubi Online Returns
940 W 17th St
Costa Mesa, CA, 92627
Once your return is received we will then process your requested exchange or store credit. The customer is responsible for the cost of shipping the requested exchange back to them. The shipping cost is $25AUD for products under $150AUD and $10AUD for products over $150AUD.
Please make your selection carefully as we do not offer refunds. Exchanges are subject to availability and we will not be held liable if your desired exchange is unavailable.
*If your return shows visible signs of wear or if the product is not in original condition with all tags, labels and stickers intact we will not process the return.
International faulty returns
If you wish to return a faulty item please click here and complete the return request form, our customer service team will then issue an RA number for your return.
Sale purchases
SALE purchases may be exchanged for another size or item of the same or greater value at the customers cost. No exchange for store credit will be issued on any SALE items. If you wish to exchange a SALE item please click here and complete the returns request form. Our customer service team will then confirm your exchange. Please include your original receipt and order number with your return.
Once your return request is received our customer service team will contact you. You will need to provide photos of the faulty garment and a detailed description of the fault. If our customer service team deems the garment to be faulty the item will need to be sent via registered post along with your issued RA number, original receipt and postage receipt to:
Ksubi Online Returns
940 W 17th St
Costa Mesa, CA, 92627
Once your return is received our customer service team will then process your requested refund, exchange or store credit.
Transaction Cancellation:
If you wish to cancel an order please contact enquiries@ksubi.com and provide the order number emailed to you at time of order placement and reason for cancellation. If your order was placed after 10am on a business day please notify us via the link above before 10am the following day.
*Please note: products are not for re-sale.