Delivery

DOMESTIC DELIVERY

Free Express Delivery on all orders over $100 within Australia

Orders less than $100 will incur a flat rate charge of $10 for express postage.

Orders placed before 2pm each business day will be dispatched on the same day. Orders placed after 2pm or on weekends will be dispatched the following business day. Our distribution centre is located in Melbourne, and is closed on weekends and public holidays

Orders shipped within Australia are delivered via a number of different carriers depending on your delivery address, the dispatch location of the parcel, and the delivery service selected at checkout. For orders placed before 2pm we do our best to ensure these parcels are delivered the next business day based on your delivery location and carrier used.

The above delivery times are reflective of all orders dispatched from our distribution centre. In the instance where we need to source your item(s) from one of our retail stores, please allow up to 3-5 business days for delivery of your order.

Please note, where an order is placed during a promotional period, there may be a delay on the date of dispatch due to the high volume of orders received.

All orders are tracked by the deliver carrier. You will receive an email with a tracking link once your parcel has been dispatched.

All orders require a signature upon delivery. If you are not present at the nominated address to accept delivery, a calling card will be left in your letterbox indicating the post office from which you can collect your parcel (you will need to present photo ID and the tracking information to collect your parcel).

For more information on delivery times and full terms and conditions of this service, see the Australia Post website.

Please note that some orders may be fulfilled from multiple warehouses or stores and therefore may arrive in multiple deliveries. As the customer you will not be charged for additional deliveries.

 

Christmas Delivery Cut Off Dates – Order in Time for Christmas

Delivery Destination Order by (Australian Eastern Daylight Time)
Australia Regional Areas: 2PM, Tuesday 18th December
Metro Areas: 12PM, Thursday 20th December
New Zealand 2PM, Monday 17th December
USA, Canada and the UK 2PM, Monday 13th December
Asia and the Rest of World 2PM, Monday 10 December

INTERNATIONAL DELIVERY

New Zealand
Delivery method Estimated delivery time* Delivery cost
Express 6-9 business days Calculated at checkout
Standard 12-17 business days FREE for orders over $200NZD
$15NZD for orders under $200NZD
USA
Delivery method Estimated delivery time* Delivery cost
Express 6-10 business days FREE for orders over $200USD
$10USD for orders under $200USD
Canada
Delivery method Estimated delivery time* Delivery cost
Express 6-10 business days Calculated at checkout
Standard 12-17 business days FREE for orders over $200USD
$15USD for orders under $200USD
UK
Delivery method Estimated delivery time* Delivery cost
Express 5-8 business days Calculated at checkout
Standard 11-15 business days FREE for orders over $150GBP
$10GBP for orders under $150GBP
Asia
Delivery method Estimated delivery time* Delivery cost
Express Calculated at checkout Calculated at checkout
Standard Calculated at checkout Calculated at checkout
Rest of world
Delivery method Estimated delivery time* Delivery cost
Your delivery time frame and cost will be determined at checkout

*The above delivery times are reflective of all orders dispatched from our distribution centre. In the instance where we need to source your item(s) from one of our retail stores, please allow an additional 1-2 business days for delivery of your order. Please note, estimated delivery times do not include customs clearance or instances where a shipment is held for payment of duties/taxes.

Items for delivery to countries outside of Australia may be subject to customs duties and taxes levied by the destination country. For any parcel shipped outside of Australia, you as the recipient will be liable for all import duties, customs and local sales taxes levied by the country you are shipping to.

If you refuse your delivery, you are responsible for the original delivery charges, any applicable tax and duties charges, and the cost of returning the package. This amount will be deducted from your refund. Please Contact Us if you have any questions.