Delivery

Information about potential disruptions due to COVID-19:

We are working closely with our delivery partners to minimise delays and deliver your order as safely and quickly as possible.

Australian Customers - For the safety of you our customers, and our drivers we have introduced contact-free delivery. How will the delivery work:

  • The driver will knock or ring the bell, place your order on the ground and step away.
  • If your present at the delivery address, they will have the authority to note your full name instead of obtaining a physical signature.
  • If the delivery address is unattended and the driver considers there to be a safe area to leave the goods, the ATL(Authority To Leave) process will be followed and no name obtained.
  • Once your order is left in a safe area, delivery drivers will do their best to make a note of the location or take a picture as proof of delivery.
  • Whilst we aren’t anticipating any major delivery delays, as we have seen recently things can change quickly, so please allow an extra 2-3 days for your order to arrive. You can always following the tracking link in your dispatch email to check on your order status.

    International Customers - Our distribution centre and carrier networks are open and operational, however you may experience delays as a result of the additional safety measures we are employing to help protect you our customers and our teams. Our carriers are maintaining normal delivery operations except where limited by government restrictions.

    DOMESTIC DELIVERY

    Free Standard Delivery within Australia

    Our distribution centre is located in Melbourne, and is closed on weekends and public holidays .

    Orders shipped within Australia are delivered via a number of different carriers depending on your delivery address, the dispatch location of the parcel, and the delivery service selected at checkout.

    The above delivery times are reflective of all orders dispatched from our distribution centre. In the instance where we need to source your item(s) from one of our retail stores, please allow up to 3-5 business days for delivery of your order.

    Please note, where an order is placed during a promotional period, there may be a delay on the date of dispatch due to the high volume of orders received.

    All orders are tracked by the deliver carrier. You will receive an email with a tracking link once your parcel has been dispatched.

    All orders require a signature upon delivery. If you are not present at the nominated address to accept delivery, a calling card will be left in your letterbox indicating the post office from which you can collect your parcel (you will need to present photo ID and the tracking information to collect your parcel).

    For more information on delivery times and full terms and conditions of this service, see the Australia Post website.

    Please note that some orders may be fulfilled from multiple warehouses or stores and therefore may arrive in multiple deliveries. As the customer you will not be charged for additional deliveries.

     

    INTERNATIONAL DELIVERY

    New Zealand
    Delivery method Estimated delivery time* Delivery cost
    DHL Express 2-5 business days FREE
    USA
    Delivery method Estimated delivery time* Delivery cost
    DHL Express 3-6 business days FREE
    Canada
    Delivery method Estimated delivery time* Delivery cost
    DHL Express 3-6 business days FREE
    UK
    Delivery method Estimated delivery time* Delivery cost
    DHL Express 3-6 business days FREE
    Japan
    Delivery method Estimated delivery time* Delivery cost
    DHL Express 2-4 business days FREE
    Europe
    Delivery method Estimated delivery time* Delivery cost
    DHL Express 4-10 business days FREE
    Rest of world
    Delivery method Estimated delivery time* Delivery cost
    DHL Express 4-10 business days FREE

    *The above delivery times are reflective of all orders dispatched from our distribution centre. In the instance where we need to source your item(s) from one of our retail stores, please allow an additional 1-2 business days for delivery of your order. Please note, estimated delivery times do not include customs clearance or instances where a shipment is held for payment of duties/taxes.

    Items for delivery to countries outside of Australia may be subject to customs duties and taxes levied by the destination country. For any parcel shipped outside of Australia, you as the recipient will be liable for all import duties, customs and local sales taxes levied by the country you are shipping to.

    If you refuse your delivery, you are responsible for the original delivery charges, any applicable tax and duties charges, and the cost of returning the package. This amount will be deducted from your refund. Please Contact Us if you have any questions.

     

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